Transparent workflow
From citizen observation to documented resolution
Automation reduces waiting time during analysis and routing. Human responsibility begins when operational handling and field decisions are required.
- 1
Received
A confidential tracking reference is created immediately.
- 2
Analysed and grouped
The system classifies the report and detects similar cases.
- 3
Automatically routed
The competent institution and operational unit are identified.
- 4
Handled
An authorised officer validates priority and engages inspection or intervention.
- 5
Resolved and closed
The result is documented and the citizen is informed.